FOR ANY QUESTIONS
FREQUENTLY ASKED QUESTIONS
At our site, we strive to ensure that the product images displayed are an accurate representation of the actual product you will receive. We make every effort to provide high-quality images that showcase the product from different angles and with various details.
However, it’s important to note that slight variations may occur due to factors such as lighting, camera settings, and screen resolutions, which could affect how the product appears on your device. Additionally, product packaging may sometimes change, especially for items with periodic updates or improvements.
Rest assured, we are committed to delivering products that meet the same specifications and features as described on our website. If you encounter any significant discrepancies or issues with the received product, please don’t hesitate to reach out to our customer support team. We’re here to assist you and ensure your satisfaction with your purchase.
Log in to your account: Visit the e-commerce website and log in using your registered email address and password.
Navigate to your account dashboard: After logging in, you will typically be directed to your account dashboard. If not, look for the top menu on the right and hover your mouse over the account icon and an option like “Dashboard”. Orders and click on it to access your account information.
Locate your order history: Once you are in your account dashboard, find the section labeled “Order History,” This section will display a list of your recent purchases.
Find the specific order: Browse through your order history to locate the sale for which you want to view the receipt. The orders are usually listed with the most recent one on top.
Access the receipt: When you find the relevant order, there is usually an option to “View Receipt” or “View Order Details.” Click on this link to view the detailed receipt for the specific purchase.
Download or print the receipt: Depending on the e-commerce site, you may have the option to download or print the receipt for your records.
If you encounter any difficulties or cannot find the receipt through the steps above, you can also consider reaching out to the customer support of the e-commerce site for assistance. They will be able to guide you further and provide any additional help you may need.
To return your product, you should mail your product to
RAMSHA HOME FZC
E 048 AJMAN CHINA MALL
AJMAN – UNITED ARAB EMIRATES
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Yes, We will restock items based on demand or other factors. They may regularly check stock levels and decide when to reorder products.
Some items may be labeled as “out of stock” because they are limited edition or discontinued. In such cases, they might not be restocked.
Some products may only be available during specific seasons or periods. They may be restocked when the next season arrives.